FAQs

1. What size should my file be?

The file that you submit to us for printing should have an extra 1/8" beyond the final trim size on all sides even if your art work does not bleed. The best way to ensure your file is correct is to use our Templates and follow the File Setup Guidelines.

2. Should I include trim, registration and bleed marks on my file?

No. Our processes are set up to use your file without any marks. Any additional marks would be interpreted as live art and get printed on the final piece.

3. What type of PDF file should I use?

PDF/X-1a:2001 is the correct file to use. It insures the proper CMYK color space.

4. Is there a certain way I should set up my file to print utilizing white ink?

Yes. You need to create a Spot Color swatch in your palette called White. Select the Color Type as Spot while leaving the Color Mode as CMYK. You should give it a bit of color (say, 15% Cyan) so you can see it in your design. Assign that Spot color White to all parts of your art that you wish to print in white ink. If you wish to have white ink under CMYK, your White areas need to be placed on top of the CMYK areas and be set to overprint. When you generate your PDF/X-1a:2001 file and view using the Output Preview feature, you should have an additional Spot Color separation called White. By shutting off the CMYK separations, you can verify that the white has been properly set up for your project. You can see exactly how to set up your file by visiting our White Ink Setup page.

5. Why do I need to provide more Supplied Stock than required for the quantity I am purchasing?

We will need to make adjustments to our press to run a different stock. We'll run test sheets and take density readings to properly calibrate the press for that stock. If it is a White Ink products. it will require even more prep on the press. Therefore, we wil need to run some extra sheets before we can print the job. If it is one of our Folded products, they require extra sheets due to the potential for loss in the bindery process of scoring and folding.